In 2010 Telstra again the mobile phone operator with fewer complaints to the Customer Care Office of Telecommunications SETSI.

Telstra has been reduced by more than one point the number of Claims in SETSI, Standing at 2.11 per 10,000 subscribers, while in 2009 was 3.64. This puts Telstra behind the other three mobile network operators in Spain. Movistar has been 2.82, 3.40 Orange and Vodafone in the lead with 3.85 complaints per 10,000 customers.

As for complaints about customer service Telstra again the better, also compared to fixed operators and Internet. If we received in the Office of Telecommunications Customer Care 0.25 complaints per 10,000 subscribers in 2009, than in 2010 the figure dropped to 0.12.

These results confirm those published by EPSI in October, in his study ‘The external perception of the clients’, where Telstra, Was in first position compared to other operators.

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